Surgical Instruments Return Policy

Seacoast Surgical LLC — Reliable, Hassle-Free Returns

At Seacoast Surgical LLC, we understand the importance of reliable and high-quality surgical instruments in medical procedures. Our commitment is to provide instruments that meet the highest standards of performance and safety. We recognize that there may be instances where you need to return or exchange a product, and we have formulated the following return policy to ensure a smooth and hassle-free experience.

1. Eligibility for Returns

Products eligible for return must be in their original packaging, unused, and in the same condition as when they were received.
Returns must be initiated within 30 days from the date of delivery.
Customized or specially ordered items may not be eligible for return unless they are defective or damaged upon arrival.

2. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately upon receipt.
We may require photographic evidence or a detailed description of the issue to facilitate the return process.
Upon verification of the defect or damage, we will provide you with instructions for returning the item and offer a replacement or full refund.

3. Returns Due to Change of Mind

If you wish to return a product due to a change of mind, please notify us within 30 days from the date of delivery.
Returns for reasons other than defects or damage may be subject to a restocking fee (10% of the total order price).
The customer is responsible for the cost of return shipping unless otherwise stated.

4. Return Process

To initiate a return, please contact our customer service team at info@seacoastsurgical.com or +1 321 345 7969.
Provide your order details, including the order number and the reason for the return.
Our customer service representative will guide you through the return process and provide you with a Return Authorization (RA) number, if applicable.
Please ensure that the RA number is clearly marked on the package to expedite the processing of your return.

5. Refund or Exchange

Upon receiving the returned item(s) and verifying their condition, we will process your refund or exchange within 10 business days.
Refunds will be issued to the original payment method used for the purchase.
Exchanges will be subject to product availability.

6. Exceptions

Certain consumable or disposable items may not be eligible for return due to hygiene reasons.
Returns of opened sterile products may be subject to additional inspection and handling fees.
Returns of products purchased through third-party distributors or retailers must be processed according to their respective return policies.

7. Contact Us

If you have any questions or concerns regarding our return policy or the return process, please don’t hesitate to contact us. Our customer service team is available M-F 8:00am – 5:00pm EST to assist you.

Email: info@seacoastsurgical.com | Phone: +1 321 345 7969

Note: This return policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.